Returns Policy

FREE Returns are available when you send your parcel back to us via your local Doddle shop, there are over 85 Doddle shops dotted around the UK. You can check the location of your nearest Doddle Store Here.

All items over the value of £20 are eligible for FREE Returns, items under £20 can be returned for a flat £2.50 fee, unfortunately due to their prohibited nature aerosols are exempt from shipping via Doddle.
If you are not covered by a Doddle Store or choose not to use Doddle the cost of returning an item to us is your responsibility.

All returns or exchanges must be completed within 14 days of receipt of your order.

Items to be returned must be unused, unworn and unwashed, complete with their original packaging, original swing tags (items returned without original packaging void any rights to refund or Exchange).

You are responsible for the cost of returning an item to us.  If you are returning an item for a refund and the item qualified for FREE delivery we will refund you minus the shipping charge of £5.
If you received FREE shipping and return an item that takes your order value below the FREE shipping threshold, we will refund you minus the shipping charge of £5.

If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference.
We will ship any exchange back to you for FREE.

Any items returned which do not comply with the return of goods policy will be held for the customer and will not be accepted for refund until such time that the above conditions are met. 
This does not affect your statutory rights, and is in compliance of the relevant UK laws.

Please note in the interests of hygiene, the following items cannot be returned, this applies to: Swimwear, Underwear, Cosmetic Products, Sunglasses, Headphones.


How to Return an Item

1. Contact our returns department by emailing sales@iconsume.co.uk , quote your order number, which starts with 'WEB' in the 'subject' field including the following information:

Your Order Number:
Your Name:
Your Address:
The Reason for Returning the Item:
Details (please include the stock code from the product detail page) of any Replacement Item(s) Required

2. We will confirm receipt of your email within 1 working day, issue you with a returns number and returns address, you will be instructed on what action you will need to take to return the goods. 
We only accept returns with a returns number, items without a returns number will not be accepted for a Refund/Exchange.

3. Once the returned goods have been checked and verified, your account will be refunded/credited, or exchange completed as per the terms of the 'Return of Goods Policy'.

For your safety It is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.

Faulty Goods 
If in the unlikely event goods are arrive faulty, a full refund, replacement or exchange will be available upon confirmation of the fault, plus the cost of postage and packing equal to the original postage and packing cost incurred by iConsume when sending goods
Refunds 
All refunds will be placed on the original card used for the purchase. Please allow 7 days for the refund to credit your account.
Cancellation Rights 
You have the right to cancel your order within 7 working days without giving a reason. The 7 days start from when you receive the goods

 

Distance Selling Regulations

The UK Distance Selling Regulations advise you have 14 working days to cancel the contract for your order with us and we will issue you with a refund.

The 14 working days starts from the day after you receive your order. 
To comply with the Distance Selling Regulations we need written confirmation of cancellation from you, so you will need to contact us quoting your order number. (see 'How to Return an Item' below).
Items returned without Written Confirmation are not covered under 'Distance Selling Regulations' and will not be eligible for a Refund.

After 14 Days up to 28 Days, Full price items can be returned for an exchange or e-wallet credit.
After 14 Days, Sale items cannot be returned.