Delivery & Returns

Orders placed before 3.30pm Monday - Friday will be dispatched the same day. Orders placed before 3.30pm on Saturdays will also be dispatched same day. Orders placed after 3.30pm Saturday onwards will be dispatched on the following Monday. (there is no courier delivery Saturday or Sunday).

All UK mainland deliveries should be received within 48 hours. All deliveries require a signature upon receipt. You will be notified if it is anticipated that delivery will take longer than the stated time. If goods are not available for immediate dispatch you will be asked via email if you wish to proceed.
Delivery charges are determined on the weight of your basket, see shipping for exact prices

Delivery Address
Delivery Address will be requested on checkout and will be used for the dispatch address of your order.

Return of Goods Policy
All returns or exchanges must be completed within 14 days of placing your order.
Items to be returned must be unused, unworn and unwashed, complete with their original packaging, tags, and our supplied receipt/invoice.

iConsume
73 St Vincent Street
Glasgow,
G2 5TF
tel 0141 226 8972

If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference. Full postage fees are applicable to any exchange; however this is at our discretion.
You will be required to organise, and pay for the return of goods to our address.

Goods purchased at our retail stores can be returned to our online store.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.

Return of Goods Procedure
Contact the returns department including the following information:

Your Name
Your Address
Your Order Number
The Reason for Returning the Item
Details (please include the stock code from the product detail page) of any Replacement Item(s) Required

We will confirm receipt of your email within 1 working day, or 2 working days if the email is sent on a Saturday or Sunday, and you will be instructed on what action you will need to take to return the goods.

The original receipt or invoice must be returned. We will not proceed without this.
Once the returned goods have been checked and verified, your account will be credited, or exchange completed as necessary.

For your safety It is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.